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  Tacit knowledge is: Practical know-how, not theoretical info. Hard to explain, often shared through observation or doing. The "how" behind skills and intuition—things you just know . It lives in people's heads, not manuals. Think of it as the secret sauce behind effective performance. Why Should We Capture It? Because it: Improves individual and team performance. Helps organizations keep valuable skills—even when people leave. Turns hidden know-how into sharable, usable knowledge. 🛠️ How Do We Capture Tacit Knowledge? 1. Create the Right Culture Build trust and psychological safety. People must feel safe to share mistakes and insights. Reward openness—not just results. 2. Use Mentorship and Shadowing Pair experienced staff with newer ones. Let knowledge flow through real conversations and observation. 3. Leverage the Work Environment Use tools like Trello, Slack, or even WhatsApp to track...